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NINEH is committed to maintaining the trust and confidence of our clients, customers and visitors to our website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Statement, we’ve provided lots of detailed information about when and why we collect your personal information, how we use it and the limited conditions under which we may disclose it to others, and how we keep it secure.

We may use your computers IP address to help diagnose problems with our website servers, and to administer our website. Your IP address is used to help gather broad demographic information; it does not gather personal information about you, simply information about your computer and the connection to the internet that it uses.

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of such web sites.

We do not pass any of your confidential and personal information on to any other third party unless it is being used in the processing of any order you have made.

Making a booking

When you book an appointment at NINEH we do need to collect a small amount of information about you. We will typically ask for your full name, email address, telephone number and billing address. We will use these to confirm your booking and process your payment.

Your booking information will be stored in our online booking system for the purposes of managing your appointment, it will also be stored in the personal calendars of the therapist you are meeting. Please be assured that we will not share your personal details with any other company without your consent.

We download and store booking information to our business document storage account and it will be deleted after 7 years to comply with our statutory obligations for the retention and reporting of income and expenditure to for the purpose of tax accounting.

Our booking form is hosted by Microsoft on their servers and is attached to the Office 365 business account for The Hysterectomy Association.

Payment Information

We do not record or store any personal payment information from credit or debit cards used to make purchases on our website. This information is stored by the third-party system we use to process payments, specifically these are:

Research Surveys

From time to time we host research surveys on our website. Although the core data collected is not personally identifiable, if you choose to add your email address for more information we will be able to identify you from the information you supply. We download all research data from our website on a quarterly basis. This information is then removed from our website and is only accessible within our private company document storage accounts.

Mailing Lists

We collect your name and personal email address when you sign up to our mailing list. We use that information to tell you about events we are hosting, send you our newsletter, share information we’ve published on our website or tell you about new services. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver all our email marketing messages. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email communications. For more information, please see MailChimp’s privacy notice. You can unsubscribe from our mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@nineh.co.uk.

How we use cookies

Like most websites, NINEH use cookies to collect information. Cookies are small data files which are placed on your computer, or other devices (such as smart ‘phones or ‘tablets’), as you browse the website. They are used to ‘remember’ when your computer or device accesses our websites, but they do not collect personally identifiable information. Cookies are essential for the effective operation of our website.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record personally identifiable information such as your name, address or other contact details.

What are cookies used for?

The main purposes for which cookies are used are for technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions, logging in and site navigation.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  • Choose the menu “tools” then “Internet Options”
  • Click on the “privacy” tab
  • Select the setting the appropriate setting

For Google Chrome:

  • Choose Settings> Advanced
  • Under “Privacy and security,” click “Content settings”.
  • Click “Cookies”

For Safari:

  • Choose Preferences > Privacy
  • Click on “Remove all Website Data”

For Mozilla Firefox:

  • Choose the menu “tools” then “Options”
  • Click on the icon “privacy”
  • Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  • Choose the menu Files”> “Preferences”
  • Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making a booking on our site. If you disable all cookies, you may be unable to complete a booking on our sites.

The Cookies we use:

General website cookies

This servers that this website is hosted on will set what is called a unique session for the duration of your visit, this allows to find out how many unique people are visiting our site without giving us any identifiable information about you as an individual.

Booking form cookies

Our booking form is hosted by the Office 365 business account of The Hysterectomy Association and may use Cookies to keep track of the booking process whilst you are on our website, it may remember if you didn’t complete your booking.

Measuring website use with Google Analytics

When someone NINEH we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only used in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We use Google Analytics to provide us with information such as where our website visitors come from, how long they stay on our website, what sort of browser people are using, how many pages they visit and whether they return to visit us again. This information is based on the IP address which is set by your Internet Service provider every time you connect to the Internet from your current location. It does not provide us with any information about you as an individual. We use this data to compile reports which help us to make sure the information on our website is the sort of information our visitors would like to read.

For more information about Google Analytics visit Google Analytics website.

Please note also:

  • Google, as a third-party vendor, uses cookies to serve adverts on our website.
  • Google’s use of the DART cookie enables it to serve ads to our website users based on their visit to the Hysterectomy Association website and other websites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
  • Third Party Cookies

When you visit our website, you may also notice that some cookies are used to display information from other websites. For example, if you visit a page that contains a video this means that cookies from YouTube may be served. We do not control the setting of these cookies and we recommend you visit these websites for more information.

Please find a list of some third-party cookies you may find present on this website and links to their specific cookie information:

Advertising Systems

We may use third-party advertising companies to serve adverts when you visit our website; specifically, this is Google Adwords. These companies may use information (which does NOT include your name, address, email address or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.  If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, click here.

How do I Control or Delete Cookies from NINEH?

If cookies are not enabled on your computer this could mean that your experience with our website will be impacted in a negative way. However, if you want to control or delete cookies you can do so by visiting the following sites where you will find information about deleting cookies and controlling cookies.

If you choose to delete our cookies or to disable cookies for the future you may not be able to access certain areas or features of this website.

Security

NINEH’s website has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers on this website, this is handled by our payment processor PayPal. Our booking system stores data for the purposes of managing appointments such as personal address, telephone number and email address but only for customers who have made a purchase through our shop.

Access to your personal information

Under GDPR, you have the right to view, amend, or delete the personal information that we hold. Please email your request to info@nineh.co.uk or write to us at 9a West Street, Abbotsbury, Dorset, DT3 4JT.

Removing your personally identifiable data from our website

If you would like to have your personally-identifiable information removed from our database please email us at info@nineh.co.uk, and we will use reasonable efforts to comply with your request. However, there will be residual information that will remain within our databases, access logs, and other historical internal records including financial records for the purposes of accounting for tax, which may or may not contain such personally-identifiable information.

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